This Privacy Policy explains how Linklemon Agency LLC (“Run a Call,” “we,” “us”) collects, uses, discloses, and protects information when you use the run a call. mobile application, our web dashboard, and related services (collectively, the “Service”).
By installing or using the Service, you agree to the practices described below. If you do not agree, do not use the Service.
01Scope and roles
The Service is sold to HVAC and field-service businesses (each, a “Customer”). When a Customer’s technicians, dispatchers, or office staff use the Service in the course of their work, the Customer is the “controller” (or “business”) of the customer-record, job, and dispatch data they enter, and Run a Call acts as a “processor” (or “service provider”) on the Customer’s behalf, in accordance with our Data Processing Addendum and the Customer’s subscription agreement.
For information we collect directly from end users — for example, account credentials, device telemetry, support requests, and marketing-site interactions — Run a Call is the controller, and this Policy governs that processing.
02Information we collect
Information you provide
- Account information: name, email, phone number, role (technician, dispatcher, owner), business name, and password hash.
- Operational data: customer records, job tickets, estimates, invoices, work-order notes, photos, and signatures created or uploaded through the Service.
- Communications: support requests, in-app messages, email correspondence, and survey responses.
Information collected automatically
- Device and app data: device model, operating system, app version, language, time zone, crash reports, performance metrics, and unique mobile identifiers (such as IDFV on iOS or Android Advertising ID where permitted).
- Usage data: screens viewed, features used, session duration, in-app actions, and approximate IP-derived geolocation.
- Cookies and similar technologies on our web dashboard and marketing site, including strictly necessary, preference, and analytics cookies. You can manage non-essential cookies through your browser or our cookie banner where presented.
Information from third parties
- Identity and authentication providers (e.g., Google, Microsoft, Apple) when you sign in using single sign-on.
- Integrations you or your employer enable, such as accounting (QuickBooks), payments (Stripe), telephony (Twilio), mapping, and calendar providers.
- Public business information used to verify Customer identity during onboarding or to prevent fraud.
03How we use information
- Provide, maintain, and improve the Service, including dispatch, scheduling, estimates, invoicing, and reporting features.
- Authenticate users, secure accounts, detect fraud, and prevent abuse.
- Provide customer support and respond to inquiries.
- Send service-related notifications (security alerts, billing notices, product updates).
- Personalize the in-app experience and remember your preferences.
- Conduct analytics, research, and product development to improve performance and reliability.
- Comply with applicable law and enforce our agreements.
- With your consent, send marketing communications about new features and offerings. You can opt out at any time.
We do not sell personal information, and we do not use Customer operational data to train third-party generative AI models.
04Legal bases for processing (EEA / UK)
Where the GDPR or UK GDPR applies, we rely on the following lawful bases:
- Contract — to provide the Service requested by you or your employer.
- Legitimate interests — to secure the Service, prevent fraud, and improve our products, balanced against your rights.
- Consent — for optional cookies, marketing, and certain device permissions. You can withdraw consent at any time.
- Legal obligation — to comply with tax, accounting, and other legal duties.
05How we share information
We share information only as described below, never for cross-context behavioral advertising:
- With your employer (the Customer) — your activity in the Service is visible to authorized administrators of the account that provisioned you.
- Service providers and sub-processors — cloud hosting, error monitoring, analytics, payment processing, customer support tooling, and email delivery, each bound by written confidentiality and data-protection terms. A current list of sub-processors is available on request.
- Integrations you authorize — when you connect a third-party service, we exchange data with that service in line with the integration’s scope.
- Legal and safety — to comply with law, valid legal process, or to protect the rights, property, or safety of any person.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
06Location, camera, and device permissions
The mobile app requests certain device permissions only when needed for a feature you use:
- Location — used for routing, technician ETA, on-site arrival logging, and visit verification. Background location is used only when you have an active job assigned and may be turned off in your device settings.
- Camera and photo library — used to attach job photos, equipment serial numbers, and signed work orders.
- Microphone — used only when you initiate a call or voice-note feature.
- Contacts and calendar — used only when you explicitly import or sync.
- Push notifications — used for dispatch updates and customer messages.
You can revoke any permission at any time through your device settings. Some features will be unavailable without the related permission.
07Calls, messages, and recordings
If your Customer enables call routing, voicemail transcription, or call recording, we (or our telephony partner) may record, store, and process those communications on the Customer’s behalf. Where required by law, the Customer is responsible for obtaining the consents necessary in the jurisdictions where they operate. Run a Call processes this data strictly under the Customer’s instructions.
08Payments and financial data
Payment card details are submitted directly to our PCI-DSS-compliant payment processors (such as Stripe). We do not store full payment card numbers on our servers. We retain transaction metadata (amount, status, last four digits, billing descriptor) for accounting, fraud prevention, and tax purposes.
09Data retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer operational data is retained for the duration of the Customer’s subscription and, after termination, for a wind-down period not to exceed 90 days unless a longer retention is required by law or requested in writing by the Customer.
10Security
We protect information using industry-standard administrative, technical, and physical safeguards: TLS in transit, AES-256 at rest, role-based access controls, mandatory MFA for production access, audit logging, vendor security review, and an incident-response program. No system is perfectly secure; if we become aware of a breach affecting your personal information, we will notify you and the appropriate regulators where required by law.
11Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete personal information, subject to legal exceptions.
- Restrict or object to certain processing.
- Data portability.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data-protection authority.
To exercise these rights, contact us at Support@runacall.com. If you use the Service through your employer, please direct requests about Customer operational data to your employer first; we will support them in responding.
12U.S. state privacy rights
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have the right to access, correct, delete, and obtain a portable copy of their personal information, and to opt out of “sales” or “sharing” for cross-context behavioral advertising and certain profiling. We do not sell personal information and we do not engage in cross-context behavioral advertising. You may exercise your rights by emailing Support@runacall.com. We will not discriminate against you for exercising your rights.
California residents may also designate an authorized agent. We will verify identity using account information you have already provided.
13International transfers
Run a Call is headquartered in the United States. If you access the Service from outside the United States, your information will be transferred to, stored in, and processed in the United States and other countries where our service providers operate. Where required, we use Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent mechanisms to safeguard cross-border transfers.
14Children
The Service is intended for use by adults in a workplace setting. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
15Third-party services
The Service may link to or interoperate with third-party websites or services we do not control. Their privacy practices are governed by their own policies, which we encourage you to review.
16Changes to this policy
We may update this Policy from time to time. If we make material changes, we will notify you in-app, by email, or by posting a prominent notice on the marketing site at least 14 days before the change takes effect, unless an earlier effective date is required by law. The “Effective” date above shows when the latest version took effect.
17Contact us
Questions, requests, or complaints can be sent to:
Linklemon Agency LLC
Attn: Privacy Office
Email: Support@runacall.com
Mail: 651 N Broad St, Ste 201, Middletown, DE 19709, USA