Need help with the run a call. mobile app or web dashboard? You can reach a human at the email below. We typically reply within one business day, Monday through Friday.

01How to contact support

Email admin@runacall.com from any device. The same address handles questions, bug reports, billing, privacy requests, and feedback. There is no phone queue; email is the fastest path to a real person.

If you submit a request outside US business hours, expect a reply on the next business day. Urgent service incidents affecting many customers are addressed as soon as we are paged, including evenings and weekends.

02What to include in your message

Including these details lets us help on the first reply rather than going back and forth:

• Your account email and your company name (the organization in run a call.).
• Your role: owner, admin, dispatcher, or field technician.
• The device you are using: iPhone, iPad, Android, or web browser, and the model if you know it.
• What you were trying to do and what happened instead, in your own words.
• A screenshot or short screen recording if the issue is visual.
• The job number, customer name, or invoice number involved, if applicable.

03Signing in & passwords

Forgot password

On the sign-in screen, tap Forgot password? and enter the email tied to your account. We email a reset link that is valid for one hour. Check your spam folder if you do not see it within a few minutes.

Locked out or deactivated

If you see a “your account has been deactivated” message, contact your company’s owner or administrator; they can re-activate you from the Team page. If your administrator cannot help, email us.

Invitation links

Invite links from your administrator expire after a period of time. If yours has expired, ask your administrator to re-send it from the Team page.

04The technician mobile app

My jobs are not showing up

First, pull down on the My Jobs screen to refresh. If jobs still do not appear, your dispatcher may not have assigned them to you yet. Confirm with them, then try sign-out and sign-in to force a fresh sync. If the issue persists, email us with your account email and the date of the jobs you expect to see.

The app is offline or stuck loading

run a call. caches your jobs so you can keep working without signal. If you have signal but the app is stuck, force-close it (swipe up from the home indicator and flick the run a call. card off the top) and reopen.

Photos won’t upload

Photos taken in the field upload in the background when you have a connection. If a photo is stuck, open the job, tap the photo, and try the retry option. Photos are queued locally until they sync, so they will not be lost if you go out of range.

05Office dashboard & dispatch

The dispatch board is not updating

The dispatch board uses a live connection to keep job assignments in sync. Refresh your browser tab if it appears stale. If multiple dispatchers are editing at once, the latest change wins.

Inviting team members

Owners and administrators can invite teammates from Settings → Team. Invited users get an email with a sign-in link.

Customers, jobs, estimates, and invoices

Most editing happens inline: open the record, change a field, and the change saves automatically. If a save fails, you will see a banner and can retry.

06Camera, location, and notifications

Camera

The technician app uses the camera to attach job-site photos. If the camera does not open, check Settings → run a call. → Camera on iOS or your Android app permissions and grant access.

Location

Background location lets your dispatcher see where field technicians are during the workday. To enable: iOS Settings → run a call. → Location → Always. Location data is only used while the app is in use or while you are clocked in to a job.

Push notifications

Notifications let dispatchers reach you when a job is assigned. To enable: iOS Settings → run a call. → Notifications, then toggle Allow Notifications on. If you previously denied the prompt, this is the only way to re-enable.

07Billing & subscription

Subscription management (adding a payment method, viewing invoices, changing your plan, or cancelling) is handled on the web dashboard at app.runacall.com. Sign in as the account owner and visit Settings → Billing.

For invoice questions, refunds, or to update your billing details, email admin@runacall.com from the account owner’s email.

08Deleting your account

You can delete your own account from inside the app:

• Field technicians: Profile → Delete my account.
• Office users: Settings → Profile → Delete my account.

Deleting your account immediately revokes your sign-in. Records you created on behalf of your company (jobs, customer notes, photos, invoices) remain owned by your company so the business has a complete history. If your company itself wants to close its account and erase all of its data, the account owner should email admin@runacall.com.

09Privacy & data requests

To request a copy of your personal information, correct it, or have it deleted, email admin@runacall.com from the email tied to your account. We respond to verified requests within 30 days. For details on what we collect and how, see the Privacy Policy.

10Bug reports & feature requests

Found a bug or have an idea? Email admin@runacall.com. For bugs, include the steps you took, what you expected, and what happened. Screenshots or screen recordings are gold. For feature requests, tell us the problem you are trying to solve so we can think about it broadly rather than narrowly.

11Outages & service incidents

If the web dashboard or mobile app is unreachable, the most likely culprit is a transient hosting or network issue. Try again in a minute. If the issue persists for more than a few minutes, email admin@runacall.com; we are paged for any ongoing incident affecting customers.

12Legal documents

• Privacy Policy: what we collect, why, and how we protect it.
• End-User License Agreement: the terms you agree to by using the app.

Mailing address: RunaCall Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.