The phone’s
in the software.
Take calls and make calls right from the platform. Tap a customer’s number to dial. Every call recorded, transcribed, and saved to their record. No desk phone, no third-party app.
Carla Marin
Member · 2 open jobs
You already pay for the phone.
Twice.
Your office calls customers off a cell phone that no one else can see. The call history lives in someone’s pocket. And when you want the phone inside your software — click-to-dial, recordings on the customer record — ServiceTitan sells it back to you as “Phones Pro,” bolted onto a bill that’s already four figures a month. One owner we talked to runs 15 trucks and pays $7,000 a month. For software.
The phone rings.
You already know.
The moment a call comes in, the platform matches the number and pops the customer’s whole record — name, membership, last visit, what they owe, every open job — before you even pick up. Answer knowing exactly who it is, and pull up the job to read the history while you’re still on the line. Calling out? Every customer number in the app is a tap-to-dial button.
- Inbound calls pop the matching customer before you answer
- Open the job or customer profile without leaving the call
- Click-to-dial out from the customer page, a job, or dispatch
- Buy as many numbers as you need — track which marketing channel every call comes from
“What did we
tell that guy?”
Every call is recorded in stereo and transcribed automatically — speaker by speaker, searchable, pinned to the customer. No more “he said you quoted $400.” Pull up the call, read the line, settle it. Set how long recordings stick around.