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HVAC software, demystified.

Pricebooks, dispatch boards, service agreements, GBB estimates — the words that get thrown around when you're evaluating shop software, explained in plain English.

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Early termination fee

A penalty charge a software vendor collects when you cancel a multi-year contract before its end date. In HVAC field service software, early termination fees (ETFs) typically run $39,000–$46,000 and are buried in the master service agreement.

ServiceTitan contract

A multi-year software subscription agreement between ServiceTitan and an HVAC shop, typically running 1–3 years with annual price escalation clauses and early-termination fees (ETFs) ranging from $39,000 to $46,000.