The terms that come up when you're comparing platforms, defined by people who've sat in the dispatcher's chair. Looking for how-to guides instead? Read the articles →
A penalty charge a software vendor collects when you cancel a multi-year contract before its end date. In HVAC field service software, early termination fees (ETFs) typically run $39,000–$46,000 and are buried in the master service agreement.
A pricing model where a customer pays one fixed price for a service, regardless of how long the technician takes to complete the job. In HVAC, flat rate pricing replaces time-and-material billing with predetermined prices pulled from a pricebook.
A tiered pricing presentation method where technicians show customers three options — a base repair or install, a mid-tier upgrade, and a premium choice — at the kitchen table or point-of-sale, increasing average ticket and close rate by anchoring buyers on value rather than cost.
A multi-year software subscription agreement between ServiceTitan and an HVAC shop, typically running 1–3 years with annual price escalation clauses and early-termination fees (ETFs) ranging from $39,000 to $46,000.