ServiceTitan contract.
A multi-year software subscription agreement between ServiceTitan and an HVAC shop, typically running 1–3 years with annual price escalation clauses and early-termination fees (ETFs) ranging from $39,000 to $46,000.
Most ServiceTitan contracts lock shops in at the point of sale — during a demo or a kitchen-table close with a comfort advisor analog on ServiceTitan's sales team. The initial setup fee alone runs $5,000–$50,000, and the monthly per-tech rate lands between $245 and $500 per technician. For a 10-tech shop, that's $2,450–$5,000/mo before any add-on modules.
The early-termination fee is where operators get burned. Shops that try to leave mid-contract face ETFs documented at $39,000 to $46,000 depending on the contract vintage and negotiated terms. That number is large enough to keep a shop trapped even after a software switch makes obvious financial sense — exactly the dynamic ServiceTitan's contract is designed to create.
Annual escalation clauses compound the problem. The base rate steps up each year, often 5–10%, and the new rate resets the ETF calculation. A shop that signed at $300/tech/mo may be paying $360 by year three, with an ETF calculated on the higher rate. Read the renewal auto-enrollment language carefully — many shops roll into year two without realizing it.
Your best exit path is to document the contract's exact renewal date, build a parallel-run window of 30–60 days before it, and migrate your customer records, pricebook, and job history before that window closes. Run a Call exports everything to CSV so you own your data from day one — no hostage data, no per-record export fees.
Frequently asked
How long is a typical ServiceTitan contract?
Most ServiceTitan agreements run 1–3 years, with annual auto-renewal clauses. A shop that misses its cancellation window — often 30–60 days before renewal — automatically rolls into another full contract term.
What is the early-termination fee for a ServiceTitan contract?
ETFs on ServiceTitan contracts have been documented at $39,000–$46,000 depending on the contract terms and year signed. That figure typically reflects the remaining monthly fees owed through the end of the contract period, not a flat penalty — so leaving in month six of a three-year deal is far more expensive than leaving in month 30.
Can I negotiate a ServiceTitan contract before signing?
Some line items are negotiable — setup fees, initial training hours, and occasionally the per-tech rate — but the ETF structure and auto-renewal language are rarely removed entirely. Get any verbal concessions in writing before signing. If a sales rep won't put a cap on the ETF in the contract document itself, assume it isn't capped.
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