Text customers back.
From one place.
Every customer text, grouped by customer. Reply from the office or the truck. They get it the way they got the rest.
A customer texted the tech.
The tech changed phones.
Right now your customer texts live in five places. The owner’s personal cell. The tech’s personal cell. A shared Google Voice nobody checks. The office line. And whatever app the dispatcher last used. When a customer texts asking “can you come earlier?” the answer depends on which phone got it — and whether that phone is still in service.
Reply from the truck.
From your phone.
Techs see customer messages in the same app they use for jobs. Tap into a thread, type a quick reply, send. No personal phones. No “who texted you?”
The reply lands in the same inbox the office sees, tagged to the right customer and the right job. Everyone’s looking at the same thread. No copy-paste between apps.